FAQ
Couch Garage FAQ
Welcome to Couch Garage Support — here you’ll find answers to our most common questions about orders, delivery, and after-sales care.
If you can’t find what you’re looking for, email us anytime at support@couchgarage.com — we’re happy to help.
1. Delivery & Shipping
Where do you deliver?
We currently deliver across Houston, Texas and surrounding areas
What are your delivery charges?
Delivery is free within the Houston metro area for most orders (Free delivery only applied to orders delivered within 20 miles of zip code 77084).
For deliveries outside this region, a small delivery fee may apply.
When will I receive my delivery date?
Once you place your order, you’ll receive an order confirmation email followed by tracking updates. As soon as your order ships, we’ll provide an estimated delivery window.
How should I prepare for my delivery?
Please ensure there’s a clear path to your delivery area and enough space for furniture to fit through doors, hallways, or staircases.
Our team will deliver your items to your room of choice and can assist with assembly if that service is included.
Can I change my delivery address?
Yes — as long as your order hasn’t shipped. Contact our team immediately at support@couchgarage.com to update your address.
Can I reschedule my delivery?
Of course. Please let us know at least 48 hours before your scheduled delivery time to reschedule at no cost.
Can I cancel my delivery?
Yes. If your order hasn’t shipped, cancellation is free.
If it’s already in transit or within 48 hours of dispatch, a small restocking or logistics fee may apply.
2. Payments & Financing
What payment methods do you accept?
We accept Cash, Venmo, and CashApp at point of delivery,
For purchases made at our warehouse in person, we accept all major credit cards.
Do you offer financing or payment plans?
Yes — we offer flexible payment options and interest-free financing through select partners at checkout (subject to approval).
Do you charge sales tax?
Sales tax is calculated based on your delivery address and local regulations.
3. Orders
Can I modify my order after placing it?
Yes — as long as your order hasn’t been processed or shipped. Contact us right away to make changes.
4. Products & Customization
What kind of furniture do you sell?
We specialize in Living Room, Bedroom, and Dining furniture — including sofas, beds, dining tables, and chairs — plus accessories like lamps, rugs, and décor.
Do you offer sectional or chaise sofas?
Yes. We carry a range of corner and chaise sectionals available in multiple fabrics, colors, and configurations.
Do you sell sofa beds?
Absolutely — our sofa bed collection is ideal for guests, small spaces, and apartments.
Do you sell home accessories?
Yes — we offer rugs, lighting, wall art, cushions, and accent décor to complete your look.
5. Showroom & Product Experience
Do you have a showroom?
Couch Garage is an online-only retailer, which helps us keep prices low.
However, we do welcome customers to visit our warehouse for in person payment/purchases.
6. Guarantees & Aftercare
Do your products come with a warranty?
Yes. Every item includes a 1-year manufacturer’s warranty
How should I care for my furniture?
Vacuum regularly, wipe with a soft damp cloth, and use mild fabric or wood cleaners.
Avoid harsh chemicals and prolonged direct sunlight.
7. Contact Us
Still have questions?
📧 support@couchgarage.com
📦 Delivery & Returns: support@couchgarage.com
🕓 Hours: Monday–Saturday, 11 AM – 7 PM
Couch Garage — Affordable Furniture, Hassle-Free Service.
We’re here to make furnishing your home simple, fast, and worry-free.